Shift Lead: Guest Experience & Team Leadership

Burger King; Cleveland (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company match

Medical, dental, vision Insurance

Paid time off

Ongoing career and leadership developm

Job summary

Burger King is seeking a Restaurant Shift Leader to guide daily operations, ensure guest satisfaction, and uphold brand standards. The role is hands-on, supervising team members and partnering with Management to execute the business plan.

The candidate will train others, manage cash procedures, and resolve issues promptly while maintaining safety and quality. Availability on varied shifts, including weekends and evenings, is required.

Qualifications

• 18+ years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• English communication required; Spanish comprehension helpful.
• Strong leadership and professional demeanor.
• Willingness to learn all areas of restaurant operations.
• Reliable transportation and ability to work varied shifts.
• Able to lift up to 50 pounds.

Responsibilities

• Oversees all restaurant activities during shift and ensures smooth operations.
• Supervises staff, provides training, and enforces policies.
• Manages cash handling and sales/labor tracking.
• Maintains cleanliness, food safety, and brand standards.
• Plans and executes shift operations efficiently.
• Resolves guest concerns promptly and professionally.
• Leads with empathy and teamwork.
• Supports management and operations hands-on as needed.

Skills

Leadership

Customer service

Cash handling

POS skills

Teamwork

Attendance reliability

Education

High school diploma or equivalent

Tools

Rackson systems

POS system

Job description

Burger King is seeking a Restaurant Shift Leader to guide daily operations, ensure guest satisfaction, and uphold brand standards. The role is hands-on, supervising team members and partnering with Management to execute the business plan.

The candidate will train others, manage cash procedures, and resolve issues promptly while maintaining safety and quality. Availability on varied shifts, including weekends and evenings, is required.