Shift Leader — Restaurant Ops & Guest Experience

Burger King; Waukegan (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Burger King is seeking a Shift Coordinator to improve Guest satisfaction by directing Team Members, controlling labor, inventory variance, and safety during the assigned shift.

This role operates under the General Manager, leads the restaurant team, opens and closes the restaurant, handles guest feedback and complaints, trains staff on all workstations, ensures compliance with food safety, security, and company policies, and maintains a clean, safe environment.

Qualifications

• Must be at least eighteen (18) years of age.
• High school diploma or GED.
• Completion of all BKC certification programs.
• English language preferred.
• Willingness to travel preferred.
• Willing to answer cell phone at all times.
• Able to handle all Team Member Responsibilities above.

Responsibilities

• Responsible for restaurant operations (labor, inventory variance, GUEST TRAC® responses) during assigned shifts, including opening and closing restaurant
• Provides production direction to Team Members in a clear and concise way
• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
• Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with
• Company standards
• Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
• Works with team to act on Guest feedback and resolve complaints in a timely, friendly and professional manner
• Directs, trains and motivates Team Members during shift on each of the workstations
• Complies with the requirements of government regulations, BKC Market Policy, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all activities in the restaurant during the shift
• Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
• Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
• Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
• May perform essential functions and duties listed in the restaurant Team Member job description
• Flexible to work evenings, weekends and holidays.
• Prompt and regular attendance on assigned shifts

Job description

Burger King is seeking a Shift Coordinator to improve Guest satisfaction by directing Team Members, controlling labor, inventory variance, and safety during the assigned shift.

This role operates under the General Manager, leads the restaurant team, opens and closes the restaurant, handles guest feedback and complaints, trains staff on all workstations, ensures compliance with food safety, security, and company policies, and maintains a clean, safe environment.