Shift Lead - Guest Experience & Team Leader

Zenapply; Bluffdale (UT); On-site; USD 19,000 - 26,000; Full time

Job summary

Zenapply in Bluffdale, UT is seeking a dependable Shift Lead who can guide team members and maintain store operations in the absence of the General Manager. You will lead by example in food and drink preparation, ensure quality, and deliver an exceptional guest experience.

You will manage opening and closing shifts, train staff, handle cash deposits and tips, and coordinate with management to maintain schedules and inventory.

Qualifications

• Must have customer service experience.
• Leadership experience preferred but not required.
• Strong communication and leadership skills.
• Ability to multitask and stay organized during busy times.

Responsibilities

• Lead staff to ensure smooth store operations.
• Provide excellent customer service and resolve guest concerns.
• Oversee drink and food preparation to quality standards.
• Manage daily tasks, checklists, cleaning, and restocking.
• Track cash deposits and tips; assist inventory with spreadsheets.
• Assign daily tasks and support team during busy periods.

Skills

Customer service

Leadership

Communication

Multi-tasking

Problem solving

Tools

POS system

Job description

Zenapply in Bluffdale, UT is seeking a dependable Shift Lead who can guide team members and maintain store operations in the absence of the General Manager. You will lead by example in food and drink preparation, ensure quality, and deliver an exceptional guest experience.

You will manage opening and closing shifts, train staff, handle cash deposits and tips, and coordinate with management to maintain schedules and inventory.