Shift Lead: Guest Experience & Store Operations

Tropical Smoothie Cafe Scottsdale | Old Town; Scottsdale (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Tropical Smoothie Cafe Scottsdale | Old Town is seeking a Shift Lead to act as a Team Leader, guiding Guests toward smoothies, food and retail selections that support healthy lifestyles. You will coach Team Members when GMs are away and focus on delivering friendly Guest experiences in a fast-paced setting.

The role emphasizes cash handling, inventory reporting and adherence to brand standards. You will help with upselling at the POS, manage stations, and ensure tasks are completed while

Responsibilities

• Thinks on their feet at all times regardless of internal or external pressures
• Informs General Manager to problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling
• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts
• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks
• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Tropical Smoothie
• “Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store
• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste
• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager
• Shows up on time for work
• Balances personal life without interference to their work schedule at Tropical Smoothie
• Talks through checklist tasks with Team Members that need to be completed during the shift
• Guest Service experience in a restaurant or retail environment
• 6 or more months
• Ability to lead both by example and direction in a fast paced environment
• Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, meats, breads, glutens and spices without posing a direct threat to personal health and safety
• Ability to follow procedures and willingness to comply with dress code requirements
• Ability to keep the store clean and follow food safety regulations
• Ability to operate a blender, oven and POS cashier system
• Ability to move boxes, weighing up to 55 lbs throughout the store
• Ability to position self to bend, reach and scoop through assigned shifts
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Job description

Tropical Smoothie Cafe Scottsdale | Old Town is seeking a Shift Lead to act as a Team Leader, guiding Guests toward smoothies, food and retail selections that support healthy lifestyles. You will coach Team Members when GMs are away and focus on delivering friendly Guest experiences in a fast-paced setting.

The role emphasizes cash handling, inventory reporting and adherence to brand standards. You will help with upselling at the POS, manage stations, and ensure tasks are completed while