Shift Lead: Guest Experience & Team Leadership

Smoothie King | BOCA 380; McKinney (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Smoothie King in McKinney, TX is seeking a Shift Lead to act as a Team Leader and guide both Guests and Team Members in daily store operations. You will help guests select smoothies and retail items while upholding brand standards, and provide direction when the General Manager is away.

Responsibilities include overseeing the flow of service, managing cash handling, and ensuring checklists are completed with accuracy.

Qualifications

• Guest service and guest-first mindset.
• Ability to lead a team and delegate tasks on shift.
• Cash handling and basic inventory awareness.

Responsibilities

• Lead shift team and ensure smooth store operations.
• Assist Guests with orders and upsell products.
• Maintain cash handling accuracy and inventory reporting.
• Coordinate with the General Manager on shift matters.

Skills

Guest Service

Team Leadership

Cash Handling

Upselling

Time Management

Communication

POS System

Tools

POS System

Job description

Smoothie King in McKinney, TX is seeking a Shift Lead to act as a Team Leader and guide both Guests and Team Members in daily store operations. You will help guests select smoothies and retail items while upholding brand standards, and provide direction when the General Manager is away.

Responsibilities include overseeing the flow of service, managing cash handling, and ensuring checklists are completed with accuracy.