Store Leader: Customer Experience & Growth

Tropical Smoothie Cafe; Round Rock (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Tropical Smoothie Café seeks an experienced Assistant General Manager to oversee daily store operations, staff supervision, inventory and customer service excellence. You will monitor financial performance, manage budgets, train and motivate team members, ensure compliance with safety standards, and drive sales while delivering an exceptional dining experience for guests.

This role requires hands-on leadership, strong communication, and a proven track record in fast-paced food-service

Qualifications

• Strong leadership and supervision abilities in a restaurant setting.
• Ability to manage budgets and oversee financial performance.
• Excellent customer service mindset with staff coaching skills.

Responsibilities

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Team player

Verbal communication

Numerical skills

IT troubleshooting

Enthusiasm

Executive skills

Problem-solving

Showing initiative

Setting a good example

Job description

Tropical Smoothie Café seeks an experienced Assistant General Manager to oversee daily store operations, staff supervision, inventory and customer service excellence. You will monitor financial performance, manage budgets, train and motivate team members, ensure compliance with safety standards, and drive sales while delivering an exceptional dining experience for guests.

This role requires hands-on leadership, strong communication, and a proven track record in fast-paced food-service