Shift Lead: Guest Experience & Revenue Growth

FatCats; Mesa (AZ); On-site; USD 15,000 - 19,000; Full time

Job summary

FatCats in Mesa, AZ is seeking a Shift Lead to guide daily operations, motivate the team, and ensure guests have an exceptional experience.

You’ll start with a quick huddle, set goals, and coach teammates through the shift while handling guest concerns and promoting upsells.

This role requires strong organization, problem-solving, and the ability to monitor revenue and labor costs while keeping the menu and service on point.

Qualifications

• Experience leading a team in a fast-paced environment.
• Strong guest-service orientation and communication skills.
• Ability to coach peers and resolve conflicts professionally.

Responsibilities

• Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.
• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.

Skills

Leadership

Customer service

Team coaching

Conflict resolution

Job description

FatCats in Mesa, AZ is seeking a Shift Lead to guide daily operations, motivate the team, and ensure guests have an exceptional experience.

You’ll start with a quick huddle, set goals, and coach teammates through the shift while handling guest concerns and promoting upsells.

This role requires strong organization, problem-solving, and the ability to monitor revenue and labor costs while keeping the menu and service on point.