Shift Lead: Elevate Service, Drive Revenue, Lead Team

FatCats; Provo (UT); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

FatCats in Provo is seeking a Shift Lead to guide daily operations, motivate team members, and ensure an exceptional guest experience. You will lead by example, coach staff, and help manage revenue and labor costs while encouraging upselling.

The role involves a flexible shift schedule, including nights, weekends, and holidays, with a focus on maintaining a high-energy, guest-first environment.

Qualifications

• Experience leading a team in hospitality or retail settings.
• Strong communication and problem-solving skills.
• Ability to manage shifting priorities and guest needs.

Responsibilities

• Lead and motivate the team during shifts, setting a positive tone and professional atmosphere.
• Facilitate pre-shift meetings to communicate daily goals and priorities.
• Resolve guest concerns quickly and professionally to ensure outstanding service.
• Oversee daily operations, including tracking revenue and labor costs, and encourage upselling.
• Review team performance and communicate needs to management.

Skills

Leadership

Communication

Guest service

Team coaching

Job description

FatCats in Provo is seeking a Shift Lead to guide daily operations, motivate team members, and ensure an exceptional guest experience. You will lead by example, coach staff, and help manage revenue and labor costs while encouraging upselling.

The role involves a flexible shift schedule, including nights, weekends, and holidays, with a focus on maintaining a high-energy, guest-first environment.