Shift Lead

FatCats Entertainment; Provo (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

FatCats Entertainment in Provo, UT is seeking a Shift Lead to ensure guests have an amazing experience while keeping the team engaged and motivated. You will oversee daily operations, lead by example, and help drive the team toward meeting goals, including managing labor costs and upselling opportunities.

The role requires flexibility to work a mix of shifts, including nights, weekends, and holidays, and the ideal candidate will communicate effectively, resolve guest concerns promptly, and

Qualifications

• Experience leading a team during peak service periods.

Responsibilities

• Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.
• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.

Skills

Leadership

Communication

Customer service

Job description

Description

As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals.

The Schedule

Flexibility is key. As a Shift Lead, you'll work a mix of shifts, including nights, weekends, and holidays.

Requirements

Key Responsibilities

Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.

• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
• Maintain strong organizational and problem-solving skills in a fast-paced environment.