Shift Lead

FatCats Entertainment; Mesa (AZ); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

FatCats Entertainment is seeking a Shift Lead to drive daily operations and lead the team to deliver a memorable guest experience. You will start with a team huddle, set daily goals, coach staff, assist guests, and address challenges to keep operations smooth and on track.

You will monitor revenue, control labor costs, encourage upselling, and report needs to management. This role demands leadership, adaptability, and a proactive approach in a fast-paced setting.

Aufgaben

• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
• Maintain strong organizational and problem-solving skills in a fast-paced environment.

Jobbeschreibung

Description

As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals.

As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals.

You start the shift with a quick team huddle, sharing goals and priorities for the day. Throughout your shift, you'll coach team members, assist guests, and handle any challenges that arise, ensuring operations run smoothly. Using your leadership skills, you'll monitor financial objectives, track labor costs, and encourage upselling to maximize revenue. Before wrapping up, you'll review team performance and report any needs or concerns to the management team.

The Schedule

Flexibility is key. As a Shift Lead, you'll work a mix of shifts, including nights, weekends, and holidays.

Key Responsibilities

• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
• Maintain strong organizational and problem-solving skills in a fast-paced environment.