Shift Lead

FatCats; Provo (UT); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

FatCats in Provo is seeking a Shift Lead to guide daily operations, motivate team members, and ensure an exceptional guest experience. You will lead by example, coach staff, and help manage revenue and labor costs while encouraging upselling.

The role involves a flexible shift schedule, including nights, weekends, and holidays, with a focus on maintaining a high-energy, guest-first environment.

Qualifications

• Experience leading a team in hospitality or retail settings.
• Strong communication and problem-solving skills.
• Ability to manage shifting priorities and guest needs.

Responsibilities

• Lead and motivate the team during shifts, setting a positive tone and professional atmosphere.
• Facilitate pre-shift meetings to communicate daily goals and priorities.
• Resolve guest concerns quickly and professionally to ensure outstanding service.
• Oversee daily operations, including tracking revenue and labor costs, and encourage upselling.
• Review team performance and communicate needs to management.

Skills

Leadership

Communication

Guest service

Team coaching

Job description

Description

As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals.

You start the shift with a quick team huddle, sharing goals and priorities for the day. Throughout your shift, you'll coach team members, assist guests, and handle any challenges that arise, ensuring operations run smoothly. Using your leadership skills, you'll monitor financial objectives, track labor costs, and encourage upselling to maximize revenue. Before wrapping up, you'll review team performance and report any needs or concerns to the management team.

Schedule

Flexibility is key. As a Shift Lead, you'll work a mix of shifts, including nights, weekends, and holidays.

Requirements

Key Responsibilities

Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.

• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
• Maintain strong organizational and problem-solving skills in a fast-paced environment.