Guest Experience Shift Lead & Team Coach

FatCats Entertainment; Mesa (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

FatCats Entertainment is seeking a Shift Lead to drive daily operations and lead the team to deliver a memorable guest experience. You will start with a team huddle, set daily goals, coach staff, assist guests, and address challenges to keep operations smooth and on track.

You will monitor revenue, control labor costs, encourage upselling, and report needs to management. This role demands leadership, adaptability, and a proactive approach in a fast-paced setting.

Responsibilities

• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
• Maintain strong organizational and problem-solving skills in a fast-paced environment.

Job description

FatCats Entertainment is seeking a Shift Lead to drive daily operations and lead the team to deliver a memorable guest experience. You will start with a team huddle, set daily goals, coach staff, assist guests, and address challenges to keep operations smooth and on track.

You will monitor revenue, control labor costs, encourage upselling, and report needs to management. This role demands leadership, adaptability, and a proactive approach in a fast-paced setting.