Shift Lead

FatCats; Mesa (AZ); On-site; USD 15,000 - 19,000; Full time

Job summary

FatCats in Mesa, AZ is seeking a Shift Lead to guide daily operations, motivate the team, and ensure guests have an exceptional experience.

You’ll start with a quick huddle, set goals, and coach teammates through the shift while handling guest concerns and promoting upsells.

This role requires strong organization, problem-solving, and the ability to monitor revenue and labor costs while keeping the menu and service on point.

Qualifications

• Experience leading a team in a fast-paced environment.
• Strong guest-service orientation and communication skills.
• Ability to coach peers and resolve conflicts professionally.

Responsibilities

• Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.
• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.

Skills

Leadership

Customer service

Team coaching

Conflict resolution

Job description

Description

As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals.

You start the shift with a quick team huddle, sharing goals and priorities for the day. Throughout your shift, you'll coach team members, assist guests, and handle any challenges that arise, ensuring operations run smoothly. Using your leadership skills, you'll monitor financial objectives, track labor costs, and encourage upselling to maximize revenue. Before wrapping up, you'll review team performance and report any needs or concerns to the management team.

The Schedule

Flexibility is key. As a Shift Lead, you'll work a mix of shifts, including nights, weekends, and holidays.

Requirements

Key Responsibilities

Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.

• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
• Maintain strong organizational and problem-solving skills in a fast-paced environment.