Shift Lead: Guest Experience & Revenue Coach

FatCats; Colorado; On-site; USD 17,000 - 25,000; Full time

Job summary

FatCats is seeking a Shift Lead to guide daily operations and keep guests impressed while keeping the team motivated. You’ll start with a quick huddle, set priorities, and lead by example to meet goals.

You’ll coach teammates, assist guests, monitor revenue, manage labor costs, and drive upselling. The role emphasizes a positive atmosphere, teamwork, and problem-solving in a fast-paced setting.

Responsibilities

• Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.
• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
• Maintain strong organizational and problem-solving skills in a fast-paced environment.

Job description

FatCats is seeking a Shift Lead to guide daily operations and keep guests impressed while keeping the team motivated. You’ll start with a quick huddle, set priorities, and lead by example to meet goals.

You’ll coach teammates, assist guests, monitor revenue, manage labor costs, and drive upselling. The role emphasizes a positive atmosphere, teamwork, and problem-solving in a fast-paced setting.