Restaurant Floor Lead — Guest Experience & Team Coach

Richard Sandoval Hospitality Group; Colorado; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive hourly wage

Opportunities for overtime

Employee meal discounts

Paid training

Career advancement opportunities

Health, dental, and vision benefits (基

Paid time off (based on eligibility)

Job summary

Richard Sandoval Hospitality Group is seeking an Hourly Restaurant Floor Supervisor to oversee daily front-of-house operations and ensure exceptional guest service. This role serves as the primary contact during shifts, guiding servers and hosts while upholding hospitality standards, cleanliness, and teamwork.

The ideal candidate has 1–2 years of restaurant experience with leadership, strong communication skills, and a solid handle on cash handling and POS usage.

Qualifications

• 1–2 years of restaurant experience with leadership or supervisory experience preferred.
• Strong customer service and interpersonal skills.
• Excellent communication and conflict-resolution abilities.
• Ability to multitask and make decisions in a fast-paced environment.
• Basic math and cash-handling skills.
• Working knowledge of POS systems.
• Food Handler and Alcohol Service certifications, where required by state or local regulations.

Responsibilities

• Supervise front-of-house operations during assigned shifts.
• Lead, coach, and support servers, hosts, bartenders, food runners, and other front-of-house staff.
• Ensure guests receive prompt, friendly, and professional service.
• Address guest concerns and resolve issues quickly and courteously.
• Monitor dining room activity to maintain efficient table turns and service flow.
• Assist with opening and closing procedures, including cash handling and shift reports.
• Ensure compliance with food safety, sanitation, and health department regulations.
• Maintain cleanliness and organization throughout the dining room, service stations, and guest areas.
• Coordinate with kitchen staff to ensure timely food delivery and effective communication.
• Assist with employee training and reinforce company policies and service standards.
• Monitor labor needs and communicate staffing concerns to management.
• Support inventory control by monitoring supplies and reporting shortages.
• Step into service roles as needed during peak business periods.

Skills

Customer service

Communication

Conflict-resolution

Multitasking

Decision making

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Richard Sandoval Hospitality Group is seeking an Hourly Restaurant Floor Supervisor to oversee daily front-of-house operations and ensure exceptional guest service. This role serves as the primary contact during shifts, guiding servers and hosts while upholding hospitality standards, cleanliness, and teamwork.

The ideal candidate has 1–2 years of restaurant experience with leadership, strong communication skills, and a solid handle on cash handling and POS usage.