Shift Lead: Guest Experience & Operations

famousdavescareers; Roseville (MN); On-site; USD 35,000 - 52,000; Full time

Job summary

Famous Dave's Careers is seeking a Shift Leader to assist the management team in overseeing daily restaurant operations and staff during the assigned shift. You will ensure standards are met for recipes, procedures, quality, timeliness, and guest satisfaction.

Responsibilities include supervising team members, adhering to policies, maintaining cleanliness, resolving guest issues, and upholding safety and cost-control measures to drive performance.

Qualifications

• High School diploma or equivalent is required.
• Valid driver's license and car insurance is required.
• Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification.
• NRA ServSafe food and alcohol certifications preferred.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Keep the restaurant clean and maintained.
• Ensure guest resolution and high service quality.
• Follow standard operating procedures and ensure cost control.

Skills

Time management

Communication

Team leadership

Adaptability

Guest service

Education

High School diploma or equivalent

Driver's license and car insurance

Required training and quizzes including re-certification

NRA ServSafe food and alcohol certifications preferred

Job description

Famous Dave's Careers is seeking a Shift Leader to assist the management team in overseeing daily restaurant operations and staff during the assigned shift. You will ensure standards are met for recipes, procedures, quality, timeliness, and guest satisfaction.

Responsibilities include supervising team members, adhering to policies, maintaining cleanliness, resolving guest issues, and upholding safety and cost-control measures to drive performance.