Restaurant Shift Leader: Guest Experience & Team Growth

famousdavescareers; Forest Lake (MN); On-site; USD 21,000 - 34,000; Full time

Job summary

Famous Dave's is seeking a Shift Leader to assist the management team in overseeing restaurant operations and staff during assigned shifts. You will ensure adherence to recipes, procedures, quality, and guest care to uphold brand standards.

The role emphasizes team mentorship, learning culture, and consistent execution of service excellence while maintaining cost controls and safety standards.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and car insurance required.
• Successful completion of required training and on-the-job checklists and quizzes including annual re-certification.
• NRA ServSafe food and alcohol certifications preferred.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Keep the restaurant clean and well-maintained.
• Resolve guest issues and ensure satisfaction.
• Follow all standard operating procedures.

Skills

Time management

Organizational skills

Mentoring

Communication

Guest service

Listening skills

Flexibility

Shift availability

Labor laws knowledge

Safety and sanitation

Education

High School diploma

Driver's license

ServSafe certification

Job description

Famous Dave's is seeking a Shift Leader to assist the management team in overseeing restaurant operations and staff during assigned shifts. You will ensure adherence to recipes, procedures, quality, and guest care to uphold brand standards.

The role emphasizes team mentorship, learning culture, and consistent execution of service excellence while maintaining cost controls and safety standards.