Restaurant Shift Leader: Guest Experience & Team Leadership

Dave; Overland Park (KS); On-site; USD 22,000 - 30,000; Full time

Job summary

Dave's Hot Chicken is seeking a Shift Leader to oversee daily restaurant operations and lead a high-energy team. You will ensure guest satisfaction, supervise Team Members, and coordinate training to maintain service standards.

Responsibilities include overseeing opening/closing duties, maintaining cleanliness, and ensuring safety procedures are followed. This role emphasizes strong communication, organization, and a proactive approach to guest service.

Qualifications

• Must be at least 18 years of age and fluent in English.
• Certified in all stations and management positions per the DHC Training Program.
• Current student, high school diploma, or GED preferred.

Responsibilities

• Lead guest experience by greeting guests and handling concerns to maintain satisfaction.
• Train new Team Members and provide ongoing coaching to current staff.
• Assign duties and supervise Team Members to maintain productivity and morale.
• Oversee opening/closing duties and balance cash drawers when required.
• Maintain restaurant cleanliness and safety standards through daily tasks.

Skills

Leadership

Guest satisfaction

Communication

Organization

Time management

Problem-solving

Team leadership

Multitasking

Adaptability

Performance-oriented

Education

High school diploma or GED

Tools

DHC Training Program Certification

Job description

Dave's Hot Chicken is seeking a Shift Leader to oversee daily restaurant operations and lead a high-energy team. You will ensure guest satisfaction, supervise Team Members, and coordinate training to maintain service standards.

Responsibilities include overseeing opening/closing duties, maintaining cleanliness, and ensuring safety procedures are followed. This role emphasizes strong communication, organization, and a proactive approach to guest service.