Shift Lead: Elevate Guest Experience & Team Performance

famousdavescareers; Nashville (TN); On-site; USD 42,000 - 48,000; Full time

Job summary

Famous Dave's is seeking a Shift Leader to support restaurant operations and oversee staff on a scheduled shift. You will ensure adherence to recipes, procedures, and standards while maintaining guest satisfaction and a clean, safe dining environment.

The role emphasizes mentoring team members, delivering exceptional guest service, and contributing to financial results through efficient labor, cost control, and operations management.

Qualifications

• Education: High School diploma or equivalent; Driver's license and car insurance required.
• Experience: 2 years of restaurant or equivalent preferred.
• Certifications: NRA ServSafe food and alcohol certifications preferred.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Keep the restaurant clean and well maintained.
• Resolve guest issues promptly.
• Adhere to SOPs and standards.
• Mentor staff to deliver high-quality service.
• Ensure menu items are prepared per recipes and standards.
• Drive financial performance through cost control and operations.
• Create exceptional guest service and maintain guest value standards.
• Perform other duties as assigned.

Skills

Time management

Organizational skills

Communication

Guest service

Flexibility

Adaptability

Mentoring

Education

High School diploma or equivalent

Driver's license and car insurance

NRA ServSafe food and alcohol certifications preferred

Job description

Famous Dave's is seeking a Shift Leader to support restaurant operations and oversee staff on a scheduled shift. You will ensure adherence to recipes, procedures, and standards while maintaining guest satisfaction and a clean, safe dining environment.

The role emphasizes mentoring team members, delivering exceptional guest service, and contributing to financial results through efficient labor, cost control, and operations management.