Shift Supervisor — Service Excellence & Team Coach

ANCHOR POINT MANAGEMENT GROUP; Wisconsin Rapids (WI); On-site; USD 16,531 - 22,041; Full time

Job summary

ANCHOR POINT MANAGEMENT GROUP is seeking a Shift Leader in Wisconsin Rapids, WI. This hourly role focuses on management coverage during operating hours, supervising staff, delivering orders, and maintaining cleanliness and safety standards.

The position emphasizes guest satisfaction, adherence to food safety, and training teammates to uphold restaurant standards while ensuring smooth daily operations and fair shift management.

Qualifications

• Must be at least 18 years old or older.
• Internal promote preferred who has completed all required learning zone training and certiifications.
• High school diploma or GED is preferred.
• Minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

Responsibilities

• Greet customers with a friendly demeanor and accurately take orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offers ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Reports any serious issues to their manager and HR as needed.
• Conducts food safety and prep audits daily.
• Conducts daily inventory monitors performance and shares responsibility for cash procedures.

Skills

Shift management experience

Legal right to work in the United StA4

Flexible hours

Oral and written communication

Hygiene and grooming

Reliable transportation

Positive attitude

Customer service mindset

Education

High school diploma or GED

Job description

ANCHOR POINT MANAGEMENT GROUP is seeking a Shift Leader in Wisconsin Rapids, WI. This hourly role focuses on management coverage during operating hours, supervising staff, delivering orders, and maintaining cleanliness and safety standards.

The position emphasizes guest satisfaction, adherence to food safety, and training teammates to uphold restaurant standards while ensuring smooth daily operations and fair shift management.