Shift Lead: Guest Experience & Operations

Marco's Pizza (Marco's Franchising, LLC); Caldwell (ID); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Tuition assistance

Medical benefits

Dental benefits

Vision benefits

401(k) and PTO

Training programs

Team environment

Employee discounts

EAP & Wellness

Job summary

Marco’s Pizza in Caldwell, ID is seeking a Shift Manager to oversee daily store operations, support and guide team members, and ensure exceptional guest experiences during assigned shifts. This role combines leadership with hands-on food preparation, cash handling, and adherence to safety and cleanliness standards.

The Shift Manager will coach staff, open/close the store, manage schedules, ensure product quality, and coordinate with drivers to ensure timely deliveries.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain any required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Lead shift operations and oversee restaurant crew across all workstations.
• Perform crew tasks when needed (makeline, oven monitoring, packaging) and ensure accuracy.
• Maintain a clean, safe, and organized store environment.
• Coordinate with Drivers and Manager to ensure timely deliveries.
• Manage cash handling procedures and balance registers.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Provide coaching and guidance to team members to improve performance.
• Assist training of new team members and set clear expectations.

Skills

Strong communication

Leadership

Interpersonal skills

Cash handling & computer skills

Education

High School Diploma or equivalent

Job description

Marco’s Pizza in Caldwell, ID is seeking a Shift Manager to oversee daily store operations, support and guide team members, and ensure exceptional guest experiences during assigned shifts. This role combines leadership with hands-on food preparation, cash handling, and adherence to safety and cleanliness standards.

The Shift Manager will coach staff, open/close the store, manage schedules, ensure product quality, and coordinate with drivers to ensure timely deliveries.