Shift Lead & Guest Experience Coach

Ziggi’s Coffee, LLC; Richmond (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Ziggi’s Coffee, LLC in Texas is seeking an Assistant Manager who partners with the General Manager to lead daily operations, support staff development, and uphold a guest-focused culture. This role emphasizes accountability, teamwork, and a proactive approach to delivering exceptional drinks and service, balancing fast pace with quality.

You will help train new hires, maintain safety standards, manage on-shift decisions, and communicate clearly with the GM and owners to foster a positive,

Qualifications

• 3–6 months of leadership experience in a fast-paced coffee shop.
• Strong store operations knowledge and drink quality standards.
• Able to lead by example and provide/receive feedback.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership experience

Customer service

Communication

Staff development

Brand values

Job description

Ziggi’s Coffee, LLC in Texas is seeking an Assistant Manager who partners with the General Manager to lead daily operations, support staff development, and uphold a guest-focused culture. This role emphasizes accountability, teamwork, and a proactive approach to delivering exceptional drinks and service, balancing fast pace with quality.

You will help train new hires, maintain safety standards, manage on-shift decisions, and communicate clearly with the GM and owners to foster a positive,