Shift Lead: Frontline Ops & Customer Experience

Walgreens; Thomasville (NC); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Walgreens is seeking a retail associate to support store operations in Thomasville, NC. The role involves opening/closing in the absence of management, handling cash, processing returns, and ensuring a smooth customer experience across departments.

Candidate should have at least one year in retail and be fluent in English; preferred credentials include PTCB certification or pharmacy license. Equal Opportunity Employer; hourly pay range $17–$20.

Qualifications

• One year of prior retail work experience as a retail key carrier or shift leader.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and handle cash and systems startup.
• Process product returns, refunds, cash drops, and provide change at registers.
• Model a distinctive and delightful customer experience.
• Hold store keys to open/close without management as needed.
• Assist and coach team members with warehouse and vendor orders and vendor deliveries.
• Register sales and document scanning errors, price verifications and voids.
• Assist with order exceptions, reverse logistics, and display development.
• Maintain inventory counts across departments and stockrooms.
• Ensure Outdate program compliance and accurate pricing signage.
• Assist with bookkeeping, maintenance, and stock separation by FIFO.

Skills

Retail experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a retail associate to support store operations in Thomasville, NC. The role involves opening/closing in the absence of management, handling cash, processing returns, and ensuring a smooth customer experience across departments.

Candidate should have at least one year in retail and be fluent in English; preferred credentials include PTCB certification or pharmacy license. Equal Opportunity Employer; hourly pay range $17–$20.