Shift Lead - Food Service & Guest Experience

Applegreen Travel Plazas; Irvington (NJ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor in New Jersey to lead shifts, ensure exceptional customer service, and uphold brand standards and food safety requirements.

You will train new team members, monitor cash handling, and ensure compliance with policies. The role involves a range of kitchen tasks, POS operation, and maintaining product knowledge across the plaza.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging with travelers and resolving complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate POS system, process payments, and follow cash handling policies.
• Ensure proper food handling procedures including wrapping, labeling, dating, stocking, storing, rotating, and checking temperatures.
• Complete kitchen tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain knowledge of plaza products and services.
• Assist in training of new team members.
• Follow brand standards, food safety requirements, and company policies.
• Inform plaza leadership of observations or problems.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

Tools

POS system

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor in New Jersey to lead shifts, ensure exceptional customer service, and uphold brand standards and food safety requirements.

You will train new team members, monitor cash handling, and ensure compliance with policies. The role involves a range of kitchen tasks, POS operation, and maintaining product knowledge across the plaza.