Shift Leader - Customer Experience & Food Safety

Applegreen Travel Plazas; Palisades Park (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor in New Jersey to lead shift operations, ensure top-tier customer service, and enforce brand standards. You will train new team members and monitor cash handling compliance while guiding staff through daily tasks and safety requirements.

The role emphasizes hands-on supervision, strong communication, and a focus on quality service for travelers at the plaza.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Shift supervision

Team leadership

Communication

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor in New Jersey to lead shift operations, ensure top-tier customer service, and enforce brand standards. You will train new team members and monitor cash handling compliance while guiding staff through daily tasks and safety requirements.

The role emphasizes hands-on supervision, strong communication, and a focus on quality service for travelers at the plaza.