Shift Lead - Flexible Schedule, Coffee & Guest Experience

Paycom - ATS; Mount Vernon (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Paycom - ATS is seeking a Shift Lead to oversee coffee stand operations, ensure drink quality, and deliver exceptional customer interactions during each shift. You will lead the on-shift crew, train teammates, and coordinate with stand management to maintain service standards.

Ideal candidates bring prior leadership experience, strong communication, and the ability to work flexible hours. You will also handle payment processing, maintain cleanliness, and support a positive workplace culture.

Qualifications

• Ability to work a flexible schedule including early mornings and late nights.

Responsibilities

• Converse with customers to confirm drink orders and input into the POS system.
• Oversee shift operations, ensuring drink quality, speed, and customer experience.
• Train and develop team members and coordinate with stand management.
• Monitor equipment, inventory levels, and cleanliness, and report needs.
• Maintain safety and sanitation standards throughout the shift.

Skills

Customer service

Leadership experience

Excellent communication

Flexible schedule

Safety and sanitation

Tools

Point-of-sale (POS) system

Job description

Paycom - ATS is seeking a Shift Lead to oversee coffee stand operations, ensure drink quality, and deliver exceptional customer interactions during each shift. You will lead the on-shift crew, train teammates, and coordinate with stand management to maintain service standards.

Ideal candidates bring prior leadership experience, strong communication, and the ability to work flexible hours. You will also handle payment processing, maintain cleanliness, and support a positive workplace culture.