Shift Lead | Flexible Hours, Tips & Growth Potential

Crumbl Cookies Franchises; Cleveland (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible schedules

Tips

Employee discount

Fun work environment

Promotion opportunities

Job summary

Crumbl Cookies is hiring immediately for Shift Leads to join our team in Cleveland, Ohio. The Shift Lead will run the store on their shift, supervise staff, and ensure every customer receives high-quality product and service.

You will oversee daily operations, train and motivate employees, handle customer issues, keep the store clean and safe, and maintain speed and accuracy during peak times. We offer flexible schedules, tips, employee discounts, and a fun, supportive work environment with

Qualifications

• Previous experience as shift lead or supervisor preferred.
• Excellent communication and customer service skills.
• Ability to supervise and motivate staff.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Manage all basics of running the store on shift.
• Ensure staff meet performance expectations.
• Keep employees moving at a quick, accurate pace.
• Handle all customer service complaints and issues.
• Keep the store clean and organized.
• Give clear instructions to employees.
• Maintain a safe, secure, and healthy work environment.
• Meet deadlines and drive efficiency.
• Deliver great customer service at all levels.

Skills

Customer service

Leadership

Communication

Team supervision

Tools

POS system

Job description

Crumbl Cookies is hiring immediately for Shift Leads to join our team in Cleveland, Ohio. The Shift Lead will run the store on their shift, supervise staff, and ensure every customer receives high-quality product and service.

You will oversee daily operations, train and motivate employees, handle customer issues, keep the store clean and safe, and maintain speed and accuracy during peak times. We offer flexible schedules, tips, employee discounts, and a fun, supportive work environment with