Shift Lead

Crumbl Cookies; Cleveland (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible Schedules

Tips

Employee discount

Fun, positive work environment

Promotion potential and raises based |

Job summary

Crumbl Cookies is hiring an experienced Shift Lead to run a store effectively and with attention to detail. You will stay in close contact with staff and customers to maintain high quality in our cookies and service. The shift lead will guide employees and ensure smooth store operations during their assigned shift.

Join a team that emphasizes quick, accurate execution, strong customer service, and a clean, safe work environment. Promotion opportunities and performance-based raises are available.

Qualifications

• Shift Lead will be responsible for leading employees and ensuring store operations run smoothly
• Candidates must be in constant contact with staff and customers to ensure quality product and service
• Monitor overall quality of the cookies we sell
• Lead employees and ensure the store operates efficiently during their assigned shift

Responsibilities

• Manage all the basics of running the store
• Ensure employees meet performance expectations
• Keep employees moving at a quick and accurate pace
• Handle customer service complaints/issues
• Keep the store clean
• Give clear instructions to employees
• Ensure a safe, secure, and healthy work environment
• Meet deadlines
• Provide great customer service at all levels

Job description

Crumbl Cookies is hiring immediately for Shift Leads to join their team!

We are looking for an experienced and skilled Shift Lead with remarkable skills, who will run a store effectively and with attention to detail.

Our Shift Lead candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality product and customer services and monitors the overall quality of the cookies we sell.

A shift lead will be responsible for leading employees and ensuring that the store operates efficiently during their assigned shift.

Shift lead responsibilities (include but are not limited to):

• Manage all the basics of running the store
• Make sure employees that report to you meet performance expectations
• Keep employees moving at a quick/accurate pace
• Handle all customer service complaints/issues
• Keep the store clean
• Give clear instructions to employees
• Ensure that the work environment is safe, secure, and healthy
• Meet deadlines
• Ensure Great customer service at all levels

Benefits Include:

• Flexible Schedules
• Tips
• Employee discount
• Fun, positive work environment
• Promotion potential and raises based on performance