Shift Lead

Crumbl Cookies Franchises; Cleveland (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible schedules

Tips

Employee discount

Fun work environment

Promotion opportunities

Job summary

Crumbl Cookies is hiring immediately for Shift Leads to join our team in Cleveland, Ohio. The Shift Lead will run the store on their shift, supervise staff, and ensure every customer receives high-quality product and service.

You will oversee daily operations, train and motivate employees, handle customer issues, keep the store clean and safe, and maintain speed and accuracy during peak times. We offer flexible schedules, tips, employee discounts, and a fun, supportive work environment with

Qualifications

• Previous experience as shift lead or supervisor preferred.
• Excellent communication and customer service skills.
• Ability to supervise and motivate staff.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Manage all basics of running the store on shift.
• Ensure staff meet performance expectations.
• Keep employees moving at a quick, accurate pace.
• Handle all customer service complaints and issues.
• Keep the store clean and organized.
• Give clear instructions to employees.
• Maintain a safe, secure, and healthy work environment.
• Meet deadlines and drive efficiency.
• Deliver great customer service at all levels.

Skills

Customer service

Leadership

Communication

Team supervision

Tools

POS system

Job description

Crumbl Cookies is hiring immediately for Shift Leads to join their team!

We are looking for an experienced and skilled Shift Lead with remarkable skills, who will run a store effectively and with attention to detail.

Our Shift Lead candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality product and customer services and monitors the overall quality of the cookies we sell.

A shift lead will be responsible for leading employees and ensuring that the store operates efficiently during their assigned shift.

Shift lead responsibilities (include but are not limited to):

• Manage all the basics of running the store
• Make sure employees that report to you meet performance expectations
• Keep employees moving at a quick/accurate pace
• Handle all customer service complaints/issues
• Keep the store clean
• Give clear instructions to employees
• Ensure that the work environment is safe, secure, and healthy
• Meet deadlines
• Ensure Great customer service at all levels

Benefits Include:

• Flexible Schedules
• Tips
• Employee discount
• Fun, positive work environment
• Promotion potential and raises based on performance