Shift Lead - Fast-Paced Restaurant Leader

Taco Bell; Mesa (AZ); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Free degree programs

Free meals

Flexible schedules

Paid time off

Medical benefits

401k plan

Wellness programs

Employee discounts

Sustainability initiatives

Job summary

Taco Bell is seeking a Shift Lead to drive restaurant performance on shift, coach team members, and uphold high standards for guest satisfaction. You will partner with the GM to manage operations, training, and day-to-day tasks in a fast-paced environment.

Responsibilities include leading MIC routines, ensuring food safety, handling cash, and resolving customer concerns while promoting Taco Bell’s culture and values. This role offers growth and a hands-on leadership experience.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Excellent communication and leadership skills.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC Success Routine.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Restaurant experience

Shift lead experience

Cash handling

Communication skills

Leadership

Organizational skills

Attendance

Flexibility

Job description

Taco Bell is seeking a Shift Lead to drive restaurant performance on shift, coach team members, and uphold high standards for guest satisfaction. You will partner with the GM to manage operations, training, and day-to-day tasks in a fast-paced environment.

Responsibilities include leading MIC routines, ensuring food safety, handling cash, and resolving customer concerns while promoting Taco Bell’s culture and values. This role offers growth and a hands-on leadership experience.