Shift Lead — Fast-Paced Guest Service Coach

gfsapplegreen; Columbia (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Applegreen USA seeks a full-time Shift Lead for a Burger King location in South Carolina to support the GM and AGM and oversee a crew during shifts. The role drives performance by managing operations, ensuring brand standards, and delivering fast, friendly service.

The Shift Lead will monitor inventory, supervise food prep and speed of service, and coach crew members to maintain high quality and guest satisfaction in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal, leadership, and organizational skills.
• Excellent time management skills and ability to work across all shifts.
• High school diploma or equivalent required.
• Experience providing outstanding customer service.
• Previous supervisory experience required.
• Ability to traverse all parts of the restaurant quickly.
• Frequent standing for long periods of time.
• Must be able to lift 25-50 pounds at times.
• Must be at least eighteen (18) years of age.
• Ability to remain calm in a fast-paced environment.
• Ability to work flexible hours including days, evenings, weekends and holidays to meet the needs of the business.

Responsibilities

• Maintains inventory.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that restaurant upholds operational and brand standards.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities *Performs duties of the Crew Member when necessary.

Skills

Leadership

Customer service

Time management

Staff supervision

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Applegreen USA seeks a full-time Shift Lead for a Burger King location in South Carolina to support the GM and AGM and oversee a crew during shifts. The role drives performance by managing operations, ensuring brand standards, and delivering fast, friendly service.

The Shift Lead will monitor inventory, supervise food prep and speed of service, and coach crew members to maintain high quality and guest satisfaction in a fast-paced environment.