Shift Lead: Fast-Paced Coffee Bar & Team Leader

Anchor Point Management Group; Aurora (IN); Sur place; USD 13 000 - 18 000; Plein temps

Résumé du poste

Anchor Point Management Group in Aurora, IN is seeking a Shift Lead for our coffee stand. The role involves managing a shift and leading the on-shift crew to maintain drink quality, guest interaction, speed, and mood, especially in the absence of the stand manager.

You will train teammates, handle payments, prepare drinks and premixes, and ensure safety and cleanliness. This position requires a flexible schedule, strong interpersonal skills, and the ability to energize the team during busy

Qualifications

• Ability to work a flexible schedule, which can include early mornings and late nights.
• Follows company procedure for communicating time off requests.
• Regularly works weekends and is available to work holidays if necessary.
• Can create and maintain genuine, uplifting interactions.
• Previous management or leadership experience preferred.
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Can work outside for prolonged periods, regardless of weather conditions.
• Lift up to 50 pounds.
• Work on their feet for several hours at a time.
• Climb a ladder and use a step ladder.
• Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean.
• Safely walk in between and around cars in the drive through lane.
• Safely use a utility knife.

Responsabilités

• Converse with customers to confirm drink orders and input them into the POS.
• Knowledgeable of all recipes and secret menu items.
• Knowledgeable of all stand processes and procedures.
• Take full responsibility for operations and energy of the shift: drink quality, customer interaction, speed, music, etc.
• Communicate with stand management about personnel, equipment, inventory levels, and operations.
• Assist the stand management team with training and development of team members.
• Collect payments for orders and correctly count back change to the customer.
• Prepare all drinks and premixes.
• Move with urgency to meet the customer’s time.
• Stay productive and proactive throughout the shift, even when business is slow.
• Make personal connections with customers through genuine interactions, warm smiles, and positive body language.
• Know our menu and drink customizations; help customers identify and order their desired drink and offer suggestions.
• Present best self to work with good hygiene and appropriate dress.
• Familiar with shift change duties, checklists, and weekly chores.
• Always clocked in and ready to work at shift start.
• Treat teammates and customers with respect and kindness.
• Maintain a safe and healthy work environment by following standards and sanitation regulations.

Connaissances

Customer service

Leadership

Communication

Team training

Description du poste

Anchor Point Management Group in Aurora, IN is seeking a Shift Lead for our coffee stand. The role involves managing a shift and leading the on-shift crew to maintain drink quality, guest interaction, speed, and mood, especially in the absence of the stand manager.

You will train teammates, handle payments, prepare drinks and premixes, and ensure safety and cleanliness. This position requires a flexible schedule, strong interpersonal skills, and the ability to energize the team during busy