Shift Lead - Fast-Paced Café Team Captain

Dunkin' Donuts; La Crosse (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts in Florida is seeking a Shift Leader to guide daily operations and deliver outstanding guest service. You will lead by example, train crew, manage inventory, handle cash, and uphold all safety and brand standards in a fast-paced Dunkin' environment.

You will be responsible for maintaining a clean, welcoming store, supporting the manager, and ensuring a positive guest experience across shifts. Fluency in English and eligibility to work in the U.S. are required.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service
• Must be at least 18 years of age
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Communication skills

Multitasking

Flexible hours

Team-first mindset

Customer service passion

English fluency

Eligibility to work in the U.S.

Job description

Dunkin' Donuts in Florida is seeking a Shift Leader to guide daily operations and deliver outstanding guest service. You will lead by example, train crew, manage inventory, handle cash, and uphold all safety and brand standards in a fast-paced Dunkin' environment.

You will be responsible for maintaining a clean, welcoming store, supporting the manager, and ensuring a positive guest experience across shifts. Fluency in English and eligibility to work in the U.S. are required.