Shift Lead / Events Coordinator - Full Time Year Round

New City Microcreamery; Hudson (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Pay rate: $17 to start, plus tips

Tips can add $6-$10/hour

Job summary

New City Microcreamery in Hudson, MA is seeking a full-time Shift Lead and Events Coordinator to oversee busy front-of-house operations and coordinate catering events. You will open/close the shop, handle deposits and transactions, mentor scoopers, and create waffle cone masterpieces while maintaining the shop's allure and guest engagement.

The role emphasizes strong leadership, excellent communication, and a passion for delivering memorable guest experiences at a growing venue with expansion

Qualifications

• Hands-on experience in a high-volume, fast-paced environment.
• Mentoring and training prowess.
• Excellent communication and conflict-resolution skills.
• Strong attention to detail and operational accuracy.

Responsibilities

• Supervising Front of House operations
• Opening and closing the shop
• Handling transactions and deposits
• Mentoring scoopers
• Creating waffle cone masterpieces
• Maintaining the shop's allure
• Engaging guests and making them feel cherished
• Protecting company assets and ensuring profit maximization
• Upselling and adding value to the guest experience
• Assist operations manager in booking catering events
• Direct catering events to ensure maximum customer satisfaction
• Cater Weddings, Graduations, Corporate events and more
• Provide exceptional service for life’s most special moments

Skills

High-volume environment experience

Mentoring & training

Communication skills

Attention to detail

Customer service orientation

Tools

Restaurant365

Toast

Paycom

Job description

Here at New City Microcreamery, we feel that above all else, it’s the peoplethat matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City and we're looking for an aspiring leader to join our team full-time year-round as a Shift Lead and Events Coordinator. As we grow and expand into new locations, this could be where your growth story begins!

Your playground:

• Supervising Front of House operations
• Opening and closing the shop
• Handling transactions and deposits
• Mentoring scoopers
• Creating waffle cone masterpieces
• Maintaining the shop's allure
• Engaging guests and making them feel cherished
• Protecting company assets and ensuring profit maximization
• Upselling and adding value to the guest experience

Events:

• Assist operations manager in booking catering events and negotiating pricing and offerings
• Direct catering events to ensuremaximum customer satisfaction
• Cater Weddings, Graduations, Corporate events and SO MUCH MORE!!!
• Provide exceptional service for life's most special moments

Requirements:

• Hands-on experience in a high-volume, fast-paced environment
• Mentoring and training prowess
• Communication wizardry for conflict resolution and team direction
• Strong attention to detail. We use Restaurant365, Toast, and Paycom to streamline processes.

Your schedule:

• 4-6 Shifts per week, 32-40 hours/week.
• Daytime shifts available
• Weekends and holidays

As for the perks:

• Pay rate: $17 to start, plus tips (Tip game strong, adding $6-$10/hour extra to your pocket - varies by location)
• Love dessert, great company, and unforgettable experiences? This is your moment apply today!