Shift Manager - Platt Park Location

Sweet Cow Ice Cream; Denver (CO); On-site; USD 22,730 - 33,751; Full time

Benefits offered by this job

Free ice cream every shift

Discounted employee merchandise

50% employer-paid health insurance

401K with a 4% match

Job summary

A local ice cream shop in Denver is seeking a Shift Lead to coach a team, maintain shop standards, and provide excellent customer service. You'll lead shifts, ensure smooth operations, and create a fun atmosphere. Candidates must have leadership experience and availability for at least 15 hours/week. Competitive hourly pay of $24.50 including tips and various perks like free ice cream and health benefits.

Qualifications

• At least six months of experience in a related service industry.
• Able to work at least 15+ hours per week with flexible availability.
• Must be 18+ years old and able to lift up to 50 lbs.

Responsibilities

• Lead shifts and inspire the team while engaging with customers.
• Maintain cleanliness and organization of the shop.
• Open and close the shop and manage daily operations.

Skills

Leadership

Customer service

Problem-solving

Communication

Job description

🍦🐮 Become a Sweet Cow Shift Lead!

Love ice cream and leading a team? Sweet Cow is looking for friendly, high‑energy Shift Leads who can keep things fun, organized, and running smoothly. If you’re a natural leader who thrives in a fast‑paced environment and knows how to inspire a crew, this role is for you! Our mission is simple: Make the best‑tasting ice cream, served by the friendliest scoopers in the cleanest shops on the planet.

We value community, kindness, contribution, and growth. Whether you’re building a career or stepping into leadership for the first time, Sweet Cow is the perfect place to grow with an amazing team.

Why You’ll Love It Here:

• 💙 Sweet Leadership – Lead amazing teams and keep the good vibes going!
• 🩵 Sweet Shop Energy – Fast‑paced, people‑focused, and never boring
• 💙 Sweet Perks – FREE ice cream every shift + discounts for friends & fam
• 🩵 Sweet Growth – Expand your leadership skills & grow with the company

What You’ll Do:

• 🍦 Lead your shift – coach, support, and inspire your team as we scoop, serve & engage with customers
• 🧹 Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency
• 👏 Be a team coach – lead by example, and maintain positive momentum
• 💵 Oversee transactions – ensure smooth, accurate POS and cash handling
• 🐮 Be the vibe – create and foster a fun, memorable experience for customers and crew
• 🧠 Problem‑solve and communicate – support your team and solve real‑time issues
• 🔐 Open and close the shop – take responsibility for key daily operations

Your Contribution and Responsibilities:

Focus on Customers and Community

• Provide consistent, positive, and engaging customer experiences
• Foster and uphold a customer‑centric shop culture
• Address real‑time customer needs through genuine care and authentic human connection

Execution

• Utilize and oversee established systems, tools, and procedures to uphold standards
• Contribute to a culture of accountability, purpose, and pride during the shift
• Delegate tasks based on customer flow and necessary action items
• Ensure effective execution of daily operations
• Thrive in a fast‑paced environment with a positive attitude
• Demonstrate excellence across all areas of shop operations
• Assume the role of the on‑duty manager

Communicate with Impact

• Utilize open and direct communication
• Communicate clear and detailed shop and team needs to the shop leadership team
• Engage, connect, coach, and lead the shift with clarity, positivity, and kindness
• Communicate your schedule and availability proactively

Grow With Us!

🚀 Assistant and General Manager – build and grow strong shop teams and community relationships

What We Need from You:

• ✔️ Can work at least 3 shifts per week (15+ hrs)
• ✔️ Open availability. We need team members with flexible availability. Availability must include:
  • 4 daytime shifts (open‑4 pm) Mon‑Fri
  • or
  • 2+ closing shifts Mon‑Thu, 2+ closing shifts Fri‑Sun, and 1+ daytime shifts Sat‑Sun
• ✔️ Able to lift up to 50 lbs & stand for the full shift
• ✔️ 18+ years old
• ✔️ Commitment to schedule adherence, continued training, and growth
• ✔️ Have at least six months of experience delegating and/or coordinating the tasks of two or more employees
• ✔️ Have at least six (6) months of experience in a related service industry

Compensation:

💵 $24.50 per hour ($16.50 per hour + $8.00/hr average in tips)

Perks & Benefits:

• 🍦 Free ice cream every shift plus off‑duty discounts
• 😍 Making peoples’ day, every day
• 🎟️ Discounted employee merch store
• 🏥 50% employer‑paid health insurance for qualifying employees
• 🦷 Dental and Vision plans available (employee‑paid)
• 🤧 Paid sick leave as outlined in HFWA
• 🐮 401K with a 4% match

Ready to join the sweetest team in town? Apply now & let’s make some magic! 🍦🐮🎉

Applications accepted on an ongoing basis.