Shift Lead

New City Microcreamery; Cambridge (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Tips

Employee dessert perks

Job summary

New City Microcreamery is seeking a part-time Shift Lead for our Sudbury or Hudson locations. The role involves supervising Front of House operations, mentoring scoopers, and handling opening/closing duties.

Availability for 11am-4pm or 6pm, and/or 4pm-close, including weekdays and weekends, is required, with 2-5 shifts weekly. Pay starts at $16/hour plus tips, with opportunities to enhance earnings through strong performance.

Qualifications

• Experience in a high-volume, fast-paced environment.
• Proven mentoring and training ability.
• Strong communication skills for conflict resolution and guiding a team.
• Excellent attention to detail in daily operations.

Responsibilities

• Supervising Front of House operations.
• Mentoring and training scoopers.
• Opening and/or closing the shop.
• Handling transactions and deposits.
• Creating waffle cone masterpieces.
• Maintaining the shop's allure and guest experience.
• Engaging guests and making them feel cherished.
• Protecting company assets and adding value to guest experience.

Skills

Front of House operations

Mentoring & training

Communication

Conflict resolution

Team direction

Attention to detail

Tools

Restaurant365

Toast

Paycom

Job description

Here at New City Microcreamery, we feel that above all else, it’s the people that matter most. Our incredible staff are the crown jewels of New City and we're looking for an aspiring leader to join our team part-time year-round as a Shift Lead at our Sudbury or Hudson location.

*Note: You must have availability to work 11am-4pm or 6pm, AND/OR evening availability 4pm or 6pm-Close, including weekdays and weekends, and be able to work 2-5 shifts per week.

Your playground:

• Supervising Front of House operations
• Mentoring and training scoopers
• Opening and/or closing the shop
• Handling transactions and deposits
• Creating waffle cone masterpieces
• Maintaining the shop's allure
• Engaging guests and making them feel cherished
• Protecting company assets
• Adding value to the guest experience

Requirements:

• Hands-on experience in a high-volume, fast-paced environment
• Mentoring and training prowess
• Communication wizardry for conflict resolution and team direction
• Strong attention to detail. We use Restaurant365, Toast, and Paycom to streamline processes.

Your schedule:

• 2-5 Shifts per week, 12-32 hours/week.
• Daytime or Evening shifts available
• Weekdays, and some weekends and holidays

As for the perks:

• Pay rate: $16/hour to start, plus tips (Tip game strong, adding $6-$10/hour extra to your pocket - varies by location)
• Love dessert, great company, and unforgettable experiences?