Shift Manager - North Boulder Location

Sweet Cow Ice Cream; Boulder (CO); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Free ice cream every shift

Health insurance (employer-paid)

Dental plan

Vision plan

401K with match

Paid sick leave

Employee discounts

Job summary

Sweet Cow Ice Cream in Boulder is seeking a Shift Lead to guide a friendly team during busy ice cream service. You will coach staff, uphold cleanliness and efficiency, and ensure superb customer experiences while managing daily operations.

Expect dynamic shifts, a fun work environment, and opportunities to grow with the team. Compensation is $23/hour with tips, plus benefits and employee perks. Join us to help deliver great scoops and smiles.

Qualifications

• Experience leading a small team in a fast-paced environment.
• Ability to coach and motivate staff during shifts.
• Strong focus on customer service and positive guest experiences.
• Experience handling POS transactions and cash during busy periods.

Responsibilities

• Lead your shift, coach and inspire the team, engage with customers.
• Maintain cleanliness, organization, and efficiency throughout the shop.
• Oversee transactions and ensure accurate POS and cash handling.
• Create a fun, welcoming vibe and resolve issues in real time.

Skills

Leadership

Team coaching

Customer service

Cash handling

Job description

Become a Sweet Cow Shift Lead!

Love ice cream and leading a team? Sweet Cow is looking for friendly, high-energy Shift Leads who can keep things fun, organized, and running smoothly. If you’re a natural leader who thrives in a fast-paced environment and knows how to inspire a crew, this role is for you! Our mission is simple: Make the best-tasting ice cream, served by the friendliest scoopers in the cleanest shops on the planet.

We value community, kindness, contribution, and growth. Whether you're building a career or stepping into leadership for the first time, Sweet Cow is the perfect place to grow with an amazing team.

Why You’ll Love It Here:

• Sweet Leadership – Lead amazing teams and keep the good vibes going!
• Sweet Shop Energy – Fast-paced, people-focused, and never boring
• Sweet Perks – FREE ice cream every shift + discounts for friends & fam
• Sweet Growth – Expand your leadership skills & grow with the company

What You’ll Do:

• Lead your shift – coach, support, and inspire your team as we scoop, serve & engage with customers
• Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency
• Be a team coach – lead by example, and maintain positive momentum
• Oversee transactions – ensure smooth, accurate POS and cash handling
• Be the vibe – create and foster a fun, memorable experience for customers and crew
• Problem-solve and communicate – support your team and solve real-time issues
• Open and close the shop – take responsibility for key daily operations

Your Contribution and Responsibilities:

Focus on Customers and Community

• Provide consistent, positive, and engaging customer experiences
• Foster and uphold a customer-centric shop culture
• Address real-time customer needs through genuine care and authentic human connection

Execution

• Utilize and oversee established systems, tools, and procedures to uphold standards
• Contribute to a culture of accountability, purpose, and pride during the shift
• Delegate tasks based on customer flow and necessary action items
• Ensure effective execution of daily operations
• Thrive in a fast-paced environment with a positive attitude
• Demonstrate excellence across all areas of shop operations
• Assume the role of the on-duty manager

Communicate with Impact

• Utilize open and direct communication
• Communicate clear and detailed shop and team needs to the shop leadership team
• Engage, connect, coach, and lead the shift with clarity, positivity, and kindness
• Communicate your schedule and availability proactively

Grow With Us!

Assistant and General Manager – build and grow strong shop teams and community relationships

What We Need from You:

• Can work at least 3 shifts per week (15+ hrs)
• Open availability. We need team members with flexible availability.
• Regardless of how many shifts you want to work, your availability must include:
• 4 daytime shifts (open-4 pm) Mon-Fri
• OR
• 2+ closing shifts Mon-Thu, 2+ closing shifts Fri-Sun, and 1+ daytime shifts Sat-Sun
• Able to lift up to 50 lbs & stand for the full shift
• 18+ years old
• Commitment to schedule adherence, continued training, and growth
• Have at least six months of experience delegating and/or coordinating the tasks of two or more employees
• Have at least six (6) months of experience in a related service industry

Compensation:

$23 per hour ($15.00 per hour + $8.00/hr average in tips)

Perks & Benefits:

• Free ice cream every shift plus off-duty discounts
• Making peoples’ day, every day
• Discounted employee merch store
• 50% employer-paid health insurance for qualifying employees
• Dental and Vision plans available (employee-paid)
• Paid sick leave as outlined in HFWA
• 401K with a 4% match

Applications accepted on an ongoing basis.