Shift Lead & Events Coordinator (Daytime) – Great Pay & Tips

New City Microcreamery; Hudson (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Pay rate: $17 to start, plus tips

Tips can add $6-$10/hour

Job summary

New City Microcreamery in Hudson, MA is seeking a full-time Shift Lead and Events Coordinator to oversee busy front-of-house operations and coordinate catering events. You will open/close the shop, handle deposits and transactions, mentor scoopers, and create waffle cone masterpieces while maintaining the shop's allure and guest engagement.

The role emphasizes strong leadership, excellent communication, and a passion for delivering memorable guest experiences at a growing venue with expansion

Qualifications

• Hands-on experience in a high-volume, fast-paced environment.
• Mentoring and training prowess.
• Excellent communication and conflict-resolution skills.
• Strong attention to detail and operational accuracy.

Responsibilities

• Supervising Front of House operations
• Opening and closing the shop
• Handling transactions and deposits
• Mentoring scoopers
• Creating waffle cone masterpieces
• Maintaining the shop's allure
• Engaging guests and making them feel cherished
• Protecting company assets and ensuring profit maximization
• Upselling and adding value to the guest experience
• Assist operations manager in booking catering events
• Direct catering events to ensure maximum customer satisfaction
• Cater Weddings, Graduations, Corporate events and more
• Provide exceptional service for life’s most special moments

Skills

High-volume environment experience

Mentoring & training

Communication skills

Attention to detail

Customer service orientation

Tools

Restaurant365

Toast

Paycom

Job description

New City Microcreamery in Hudson, MA is seeking a full-time Shift Lead and Events Coordinator to oversee busy front-of-house operations and coordinate catering events. You will open/close the shop, handle deposits and transactions, mentor scoopers, and create waffle cone masterpieces while maintaining the shop's allure and guest engagement.

The role emphasizes strong leadership, excellent communication, and a passion for delivering memorable guest experiences at a growing venue with expansion