Shift Lead: Energize Ops & Guest Experience

Greenhouse Software, Inc.; New York (NY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance

Free coffee

Job summary

JOE & THE JUICE is a fast-paced, people-centered brand where the Shift Supervisor keeps the heartbeat of the store alive. You lead the shift with energy, delegate effectively, and support the store team to deliver exceptional guest experiences.

Join a culture that values growth, teamwork, and community, with opportunities to develop through a Moneyball career path and a chance to shine across locations and roles.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Leadership

Communication

Calm under pressure

People focus

Job description

JOE & THE JUICE is a fast-paced, people-centered brand where the Shift Supervisor keeps the heartbeat of the store alive. You lead the shift with energy, delegate effectively, and support the store team to deliver exceptional guest experiences.

Join a culture that values growth, teamwork, and community, with opportunities to develop through a Moneyball career path and a chance to shine across locations and roles.