Shift Lead — Elevate the Coffee Experience & Lead with Heart

Peet's Coffee Inc.; Pleasanton (CA); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Free coffee

Job summary

Peet’s Coffee Inc. is seeking a Shift Lead to oversee daily operations, guide a small team, manage cash handling, and ensure top-quality coffee and guest experiences in a fast-paced cafe.

The role requires 1 year of leadership, POS experience, and a flexible schedule including mornings, evenings, weekends, and holidays. Join a collaborative team that values craft, service quality, and a welcoming coffeebar atmosphere.

Qualifications

• 1 year of leadership experience or directing others.
• Experience with POS/cash handling in a service environment.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Lead shifts with focus and clarity; deploy tasks and oversee day-to-day operations.
• Deliver exceptional guest experiences through engagement, craftsmanship, and service quality.
• Open/close routines, cash handling, inventory tasks, and visual updates during shifts.
• Foster a positive, collaborative team environment and responsible conduct.

Skills

Leadership

Customer service

Team collaboration

Communication

Problem-solving

Tools

POS system

Job description

Peet’s Coffee Inc. is seeking a Shift Lead to oversee daily operations, guide a small team, manage cash handling, and ensure top-quality coffee and guest experiences in a fast-paced cafe.

The role requires 1 year of leadership, POS experience, and a flexible schedule including mornings, evenings, weekends, and holidays. Join a collaborative team that values craft, service quality, and a welcoming coffeebar atmosphere.