Shift Lead: Elevate Store Ops & Customer Experience

Walgreens; Boca Raton (FL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Boca Raton is seeking a focused retailer to support store operations and guest services. You will open and close the shop when management is not present, manage cash at the registers, and ensure stock and floor readiness at start of day.

You will handle returns, refunds, and cashier duties while delivering a distinctive customer experience. You will also engage customers, resolve issues, and contribute to inventory accuracy and vendor coordination.

Qualifications

• Minimum one year of leadership, supervisory, or retail key holder experience.
• Fluency in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, handling systems start-up and cash.
• Completes returns, refunds, cash drops, and cash register adjustments.
• Delivers a distinctive, delightful customer experience.
• Engages customers, answers questions, and resolves issues to ensure satisfaction.
• Maintains inventory accuracy, pricing, and assists with vendor deliveries.

Skills

Leadership experience

Customer service

Communication skills

Education

PTCB certification or pharmacy license

Job description

Walgreens in Boca Raton is seeking a focused retailer to support store operations and guest services. You will open and close the shop when management is not present, manage cash at the registers, and ensure stock and floor readiness at start of day.

You will handle returns, refunds, and cashier duties while delivering a distinctive customer experience. You will also engage customers, resolve issues, and contribute to inventory accuracy and vendor coordination.