Shift Lead: Customer Experience & Store Operations

Walgreens; Ormond Beach (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Florida seeks an attentive team member to open and close the store in the absence of management, manage daily cash and backdoor deliveries, and ensure the floor and stock room are ready for the business day. You will engage customers, handle returns and refunds, and support pricing, displays, and inventory accuracy.

The role emphasizes delivering a distinctive customer experience, collaborating with teammates, and upholding store policies and procedures to serve customers

Qualifications

• One year of leadership or supervisory experience.
• Fluency in reading, writing, and speaking English.
• Retail key holder experience is preferred.
• PTCB certification or pharmacy license preferred by state.

Responsibilities

• Open and close the store in the absence of store management, with required system start-ups and cash handling.
• Handle cash drops, refunds, returns, and provide change as requested.
• Deliver a distinctive customer experience by greeting and assisting customers.
• Assist with inventory, pricing changes, and displays; maintain on-hand quantities.
• Support vendor deliveries and backdoor access for deliveries.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Florida seeks an attentive team member to open and close the store in the absence of management, manage daily cash and backdoor deliveries, and ensure the floor and stock room are ready for the business day. You will engage customers, handle returns and refunds, and support pricing, displays, and inventory accuracy.

The role emphasizes delivering a distinctive customer experience, collaborating with teammates, and upholding store policies and procedures to serve customers