Shift Lead: Elevate Service & Team Leadership

FatCats Entertainment; Clearfield (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

FatCats Entertainment is seeking a Shift Lead to guide a frontline team and drive guest satisfaction. You’ll lead by example, coach teammates, and help sustain a positive, fast-paced environment across shifts.

You’ll start with a quick huddle, monitor daily operations, review performance, and report needs to management. Flexibility to work nights, weekends, and holidays is required to keep operations running smoothly.

Responsibilities

• Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.
• Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
• Resolve guest concerns quickly and professionally, ensuring exceptional service.
• Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
• Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
• Maintain strong organizational and problem-solving skills in a fast-paced environment.

Job description

FatCats Entertainment is seeking a Shift Lead to guide a frontline team and drive guest satisfaction. You’ll lead by example, coach teammates, and help sustain a positive, fast-paced environment across shifts.

You’ll start with a quick huddle, monitor daily operations, review performance, and report needs to management. Flexibility to work nights, weekends, and holidays is required to keep operations running smoothly.