Shift Lead - Elevate Guest Experience

McAlister's Deli; Woodstock (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

McAlister’s Deli in Woodstock, GA seeks a Shift Leader to support daily restaurant operations. You will supervise both front-of-house and back-of-house during your shift, strive for fast, friendly service, and ensure cleanliness and food safety to McAlister’s standards.

Requirements include a High School diploma or equivalent and at least 1 year in food service; supervisory experience is a plus. The role involves training teammates, handling guest comments, and assisting in opening or closing

Qualifications

• Supervisory experience preferred but not required.
• Experience in fast-paced environments such as food service or retail.
• Ability to maintain positive guest experiences under pressure.

Responsibilities

• Supervise during assigned shifts and ensure smooth operation.
• Manage FOH and BOH tasks, including staffing and labor costs.
• Address guest comments and complaints professionally.
• Assist in training new hires and ongoing staff development.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Customer service

Teamwork

Multi-tasking

Stamina

Communication

Education

High School Diploma or equivalent

Job description

McAlister’s Deli in Woodstock, GA seeks a Shift Leader to support daily restaurant operations. You will supervise both front-of-house and back-of-house during your shift, strive for fast, friendly service, and ensure cleanliness and food safety to McAlister’s standards.

Requirements include a High School diploma or equivalent and at least 1 year in food service; supervisory experience is a plus. The role involves training teammates, handling guest comments, and assisting in opening or closing