Restaurant Shift Leader: Lead Service & Team

McAlister's Deli; Fayetteville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

McAlister’s Deli is seeking a Restaurant Shift Leader to assist in daily restaurant operations. You will supervise shifts, manage guest experiences, and support both FOH and BOH teams to maintain quality, cleanliness, and service standards.

The role requires at least a High School diploma and 1 year of food service experience; retail background is a plus. You will be responsible for training, cash handling, and ensuring compliance with policies.

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year experience within the food service industry; supervisory experience a plus but not required.
• Worked in a fast-paced environment.
• Retail experience

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive experience for team members and guests.
• Manage FOH and BOH shift responsibilities, including staff scheduling to minimize overtime and control costs.
• Monitor speed of service to ensure a positive guest experience.
• Handle guest comments and complaints.
• Supervise daily shifts to maintain McAlister’s standards of quality and cleanliness.
• Assist in ongoing staff training and perform line checks as needed.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• All other duties as assigned by management.

Skills

Supervision

Team leadership

Guest service

Adaptability

Multi-tasking

Organization

Stamina

Education

High School diploma or equivalent

Tools

Job description

McAlister’s Deli is seeking a Restaurant Shift Leader to assist in daily restaurant operations. You will supervise shifts, manage guest experiences, and support both FOH and BOH teams to maintain quality, cleanliness, and service standards.

The role requires at least a High School diploma and 1 year of food service experience; retail background is a plus. You will be responsible for training, cash handling, and ensuring compliance with policies.