Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Westerville (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a store associate to support daily operations, open/close duties, and exceptional customer service in a fast-paced retail environment. You will handle cash, process refunds, returns, and assist with stock, pricing, and displays while maintaining compliance with policies.

Qualified candidates have at least one year in a leadership or key holder role and English fluency. PTCB certification or a licensed pharmacist is preferred for advancement and regulatory assurance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state (preferred).

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Holds store keys to open/close without management; assists with vendor deliveries and backdoor access.
• Registers all sales accurately, monitors scanning errors, price verifications, and voids.

Skills

Leadership

Retail experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store associate to support daily operations, open/close duties, and exceptional customer service in a fast-paced retail environment. You will handle cash, process refunds, returns, and assist with stock, pricing, and displays while maintaining compliance with policies.

Qualified candidates have at least one year in a leadership or key holder role and English fluency. PTCB certification or a licensed pharmacist is preferred for advancement and regulatory assurance.