Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; West Torrington (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in West Torrington, CT is seeking a capable retail professional to open/close the store when management is unavailable and handle essential cash and systems tasks. You will ensure the floor, stockroom, and deliveries are ready for the business day.

In this role, you will deliver a distinctive customer experience, assist with vendor orders and merchandising, maintain inventory accuracy, and support store operations while upholding company policies and regulatory requirements.

Qualifications

• Minimum 1 year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and systems start‑ups.
• Complete product returns, refunds, cash drops, and price verifications.
• Provide a distinctive, delightful customer experience.
• Assist with vendor orders, displays, and backroom operations.
• Maintain accurate inventory counts and price signage.
• Support with store cleanliness and compliance with policies.

Skills

Leadership experience

English fluency

Education

PTCB certification or Pharmacy license

Tools

Store systems knowledge

Inventory control knowledge

Job description

Walgreens in West Torrington, CT is seeking a capable retail professional to open/close the store when management is unavailable and handle essential cash and systems tasks. You will ensure the floor, stockroom, and deliveries are ready for the business day.

In this role, you will deliver a distinctive customer experience, assist with vendor orders and merchandising, maintain inventory accuracy, and support store operations while upholding company policies and regulatory requirements.