Shift Lead — Retail Ops & Customer Experience

Walgreens; New Britain (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a dedicated team member to support store operations and customer service in New Britain, CT. You will open the store when management is absent, handle cash processes, assist with vendor deliveries, and ensure accurate pricing and stock control.

The role emphasizes delivering a delightful customer experience, maintaining inventory integrity, and upholding company procedures. English fluency is required, and prior leadership or key-holder experience is valued.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handles cash, and ensures floor and stock room readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists with vendor deliveries and backdoor access for deliveries.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a dedicated team member to support store operations and customer service in New Britain, CT. You will open the store when management is absent, handle cash processes, assist with vendor deliveries, and ensure accurate pricing and stock control.

The role emphasizes delivering a delightful customer experience, maintaining inventory integrity, and upholding company procedures. English fluency is required, and prior leadership or key-holder experience is valued.