Shift Lead - Retail Operations & Customer Experience

Walgreens; Enfield (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in Enfield, CT is seeking a Customer Experience Supervisor who will open and close the store when management is unavailable, handle cash and daily reconciliations, and ensure floor and stock room readiness for the business day.

You will engage customers, resolve issues, coach team members on service best practices, maintain inventory accuracy, and support store operations from pricing to back room tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and ensures floor and stock room are ready.
• Completes product returns, refunds, cash handling and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Maintains accurate inventory counts and ensures proper pricing and signage.

Skills

Leadership

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Enfield, CT is seeking a Customer Experience Supervisor who will open and close the store when management is unavailable, handle cash and daily reconciliations, and ensure floor and stock room readiness for the business day.

You will engage customers, resolve issues, coach team members on service best practices, maintain inventory accuracy, and support store operations from pricing to back room tasks.