Shift Lead: Customer Experience & Store Ops

Walgreens; Norwalk (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in Norwalk, CT is seeking a Store Associate/Key Holder to help open and close the store, handle cash, assist customers, and ensure the floor and stock room are ready for business. You will also support back-door deliveries and protect assets.

Role emphasizes excellent customer service, accuracy in transactions, and collaboration with management to maintain store standards and safety. Experience in retail leadership is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Norwalk, CT is seeking a Store Associate/Key Holder to help open and close the store, handle cash, assist customers, and ensure the floor and stock room are ready for business. You will also support back-door deliveries and protect assets.

Role emphasizes excellent customer service, accuracy in transactions, and collaboration with management to maintain store standards and safety. Experience in retail leadership is preferred.